TERMS & CONDITIONS

1. Detailed description of goods and/or services
Elite Equine is a business in the retail industry that offers equine supplements.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of an invoice.
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction (Optional)
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Elite Equine is subject to availability. In cases of unavailability, Elite Equine will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

5. Customer Privacy policy
Elite Equine shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Elite Equine bank account, the details of which will be provided on request.

7. Card acquiring and security
Card transactions will be acquired for Elite Equine via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Elite Equine separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

10. Responsibility
Elite Equine takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Elite Equine chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, listed at point number 14.

12. Variation
Elite Equine may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Elite Equine (PTY) LTD (sole trader / private company / close corporation) based in South Africa trading as
Elite Equine and with registration number 2017/539795/07 and JH Nieuwoudt (Director(s)/Member(s)/Owner(s)).

14. (Your Company) contact details
Company Physical Address: 556 Portersdale, Zastron, South Africa, 9950

Email: info@eliteequinesa.com
Telephone: 083 651 4409